At your first appointment, your horse will be evaluated at rest. I will then carryout a dynamic assessment; watching him/her walk and trot up in a straight line and, if possible, lunge in walk, trot and canter. It’s handy to have your saddle and bridle available too, as I may need to watch you ride, if appropriate.
Based on my findings, I will carry out the necessary treatment for your horse. This initial appointment can take up to two hours and I’ll then prescribe some homework exercises for you to do with your horse.
I welcome video updates of your horse performing the homework exercises and I will provide feedback. I’ll schedule a follow up appointment within six to eight weeks of your horse’s first appointment.
As a RAMP registered equine physiotherapist, vet referred physiotherapist treatments are covered by most pet insurance companies.
Terms and Conditions
The Terms and Conditions apply to current work and to all future work. All animals will be seen in accordance with the Veterinary Surgeons Act 1966 and Exemptions Order 2015. Francesca Leslie reserves the right to refuse treatment if it is deemed to be inappropriate or unsafe.
Cancellation Policy:
We understand that there may be extenuating circumstances forcing you to cancel your appointment. However, if you cancel within 24 hours, we reserve the right to charge you the full appointment price. Cancellations within 48 hours may incur a cancellation fee of 50% of the appointment price. If your animal has been diagnosed with any contagious diseases or illness you MUST cancel the appointment.
Payment:
Payment can be made by BACS or cash on the day of the appointment. We reserve the right to pursue any unpaid accounts with interest in any manner we deem appropriate. This may include the use of a debt collection service or civil proceedings.
Insurance:
We support the principle of insuring against unexpected accidents or illnesses. However, we would respectfully remind you that our terms of payment still apply and that the contract with the insurance company is between the client and the insurance company only.
Ownership of Records:
We retain, as our property, all clinical records. Any veterinary surgeon or paraprofessional taking over a case may be forwarded copies of relevant records but only upon the request or consent of the client.
Data Protection:
In holding and using data about you, we will comply in accordance with the General Data Protection Regulation and the Data Protection Act 2018. In instructing us to treat your animal, you authorise us to use that data in the course of the work that we do for you. We will, where specifically required, pass on to veterinarians and Insurers, details of clinical histories and case records relating to your animal. We will not divulge your details to other agencies or third parties, except for debt collection purposes.
